Master Plan

 

Heart of the Rockies Regional Medical Center
Facility Master Plan 

 

Proposed Improvement Projects

Facility Website

 

Welcome Page    Project Overview    Research & Investigation    Departments    Implementation

 

     
 
Project Overview
 
     
 

Heart of the Rockies Regional Medical Center is a nonprofit, Critical Access Hospital (CAH) in Salida, CO. The hospital serves visitors to and the residents of the Upper Arkansas Valley and San Luis Valley, which include Salida, Buena Vista, Poncha Springs, Villa Grove, Saguache, Granite, Howard, and surrounding communities.

 
     

 
Timeline
 
     
  HRRMC Timeline 20221107  
     

 
Design Objectives
 
     
 

After multiple site visits, discussions with staff, and feedback from departments, RTA has developed the
following design objectives to inform the facility master plan and drive the proposed building
additions and tenant improvements to the existing facility and campus.

 
     
 

Community 20221101

COMMUNITY WELLNESS

Strong support, cooperation, and involvement from community members is one of the Hospital’s most significant assets. Integration of community art throughout the facility's interior creates a strong connection between the Hospital and its patrons. Improved hospital facilities will benefit the entire community by enhancing the hospital’s healing environment and expanding wellness programming.

 

Experience 20221101

PATIENT EXPERIENCE
The Hospital prioritizes personalized and exceptional care in order to put the “care” in healthcare. Taking into account best practices for patient care and applying Trauma-Informed Design and Prospect and Refuge design strategies, existing and new patient care spaces will be reevaluated to create more positive healing and restoration healthcare experiences.
 

Efficiency 20221101

STAFF SUCCESS
Staff is the most valuable asset of any healthcare organization. Design solutions for new and remodeled staff work and support spaces within the hospital should promote staff collaboration, operational efficiencies, and state-of-the-art procedural and patient care services. Commitment to the staff work environment positively impacts morale and staff retention, while enhancing desired medical outcomes that foster patient trust and satisfaction.   
 

 Security 20221101

SAFETY & SECURITY 

The Hospital places a high priority on the safety and security of its staff, patients, and community members. A number of recommendations are proposed for improving security in healthcare facilities based on current knowledge and best practices. Security improvements focus on sight lines between staff and patient spaces, secure entry vestibules, access control, and electronic security devices.

 
 

 Growth 20221101

GROWTH & EXPANSION
The Heart of the Rockies Regional Medical Center has experienced an ever-increasing number of annual users from Salida, Buena Vista, and the broader Service District. In order to better meet the expanding healthcare needs of the growing community, strategic expansion of healthcare services, additions, and tenant improvements, will be explored and proposed under the Facility Master Planning evaluation and design process.  
 
 
 
     
     
     

 

 

 

 

Emergency Department

     
     
 
EMERGENCY DEPARTMENT
 
     
 
  •    Overview of Needs:
  •  
     

    The emergency department census has grown significantly since the original design was completed and built. As a result, there is a need for additional offices, documentation areas, workstations, storage, and meeting spaces to accommodate the increased number of staff.

    Additionally, the current exam rooms are not sized properly which has reduced the efficiency of workflows within the space. There is a need for dedicated behavioral health rooms along with an FGI-required decontamination shower at the emergency entry point.

    The entry to the emergency department lacks a drop-off zone for patients and visitors, proper registration and waiting space, and privacy for family members, visitors, and patients. The connection of the main entry and registration to a dedicated drop-off point is a vital portion needed for the Emergency Department to allow for community wayfinding and patient safety.

     
         
     
     
     
    Action Items
     
         
     

     Growth 20221101

  • COMMUNITY WELLNESS
  •  

     Experience 20221101

  • PATIENT EXPERIENCE
  •  

     Efficiency 20221101

  • STAFF SUCCESS
  •  

     Community 20221101

  • SAFETY & SECURITY
  •  

     Security 20221101

  • GROWTH & EXPANSION
    • Enhance and expand patient registration and intake
    • Expand the existing waiting room 
    • Provide a covered patient drive up
    • Expand the existing waiting room
    • Increase patient privacy 
    • Enlarge patient rooms to increase flexibility
    • Optimize staff to patient work flow and functional adjacencies 
    • Enhanced staff lounge and respite space 
    • Increase space to reduce overcrowding
    • Improve staff-patient sightlines
    • Extend ambulance drop off
    • Expand staff work and patient exam spaces
    • Direct access to new observation unit
     
     
     
     
    Existing Site Plan
     
      ED Context Map 20221109  
         
     
     Department Floor Plan
     
     
  • Existing
  •  Proposed
  •  
    Ambulance Drop-off

    Ambulance Drop-off

    Patient Drop-off

    Patient Drop-off

    Waiting Area

    Waiting Area

    Exam Bay

    Exam Bay

    Staff Support

    Staff Support

    • Ambulance Drop-off

      Ambulance Drop-off

    • Patient Drop-off

      Patient Drop-off

    • Waiting Area

      Waiting Area

    • Exam Bay

      Exam Bay

    • Staff Support

      Staff Support

         
     
     Proposed Site Plan
     
         
      ED Context Map 20221122  

     

     

     

     

    Imaging Department

       
         
     

    Overview of Needs:

     
     

    The Imaging Department patient census has grown since the initial design and construction of the department. Currently, there is a need for expanded CT services along with an FGI-compliant MRI suite design.

    With the growth in cases and services, the Imaging Department needs additional storage for equipment, clean linens, soiled linens, clean supplies, and medications. Staff workspace is also a pinch point for the department and the flow from the radiologist to the techs is not ideal.

    Because of the growth, the patient and family wait areas for longer scans such as the MRI or CT are distant from the procedures themselves. HRRMC needs dedicated waiting and consult areas for patients and families when they need to speak with the radiologist.

    Overall patient and staff privacy and noise transmission need to be improved upon to ensure HRRMC can continue providing a high level of care into the future.

     
         
     
     
     
    Action Items
     
         
     

     Growth 20221101

    COMMUNITY WELLNESS
     

     Experience 20221101

    PATIENT EXPERIENCE
     

     Efficiency 20221101

    STAFF SUCCESS
     

     Community 20221101

    SAFETY & SECURITY
     

     Security 20221101

    GROWTH & EXPANSION
    • Add designated family space
    • Reduce ambient noise to calm patients 
    • Add private patient space for radiology consults
    • Relocate the sleep lab outside of the imaging suite
    • Add ADA changing and a dedicated subwaits for MRI and CT services
    • Expand staff workspace
    • Create more functional staff work zones within imgaing rooms
    • Establish compliant MRI zones
    • Develop clear wayfinding and registration points for CT and Cath Lab services
    • Increase available storage spaces
    • Expand CT services
    • Provide new Cath Lab procedure room
     

     
    Existing Site Plan
     
      Imaging Website Plan 20221031  
         
     
    Department Floor Plan
     
     
  •                                             Existing
  •                              Proposed
     
       
    • MRI Zones

    • New CT

    • Staff Support

     
         
     
    Proposed Site Plan
     
         
      IMAGING Context Map 20221114  

     

     

     

     

    Surgery Department

    Overview of Needs:

      

    With significant caseload growth and patient visits since the new facility design was built, the perioperative arm of HRRMC has undergrown growing pains for quite some time. With a growing pain management service line, a high caseload of operations, and all ORs in full use, there is a need for additional operating rooms and PACU bays.

    Storage and workspace are minimal in the surgery suite and there is an abundance of equipment and supplies in the hallways. Staff work zones and offices are shared and need to be expanded upon as the service lines of the perioperative functions of HRRMC continue to grow.

    Support spaces like the sterile processing department are undersized on the decontamination side and the sterile side is not able to handle cart washers. The sterile core behind the operating rooms is cramped and proper sterile supply storage needs to be added to the suite.

         
      
    Action Items
         

     Growth 20221101

    COMMUNITY WELLNESS
     

     Experience 20221101

    PATIENT EXPERIENCE
     

     Efficiency 20221101

    STAFF SUCCESS
     

     Community 20221101

    SAFETY & SECURITY
     

     Security 20221101

    GROWTH & EXPANSION
    • Enhance visitor comfort by increasing the size of the waiting room 
    • Reduce background noise to better calm patients
    • Relocated pain clinic that aligns with the Imaging Department
    • Optimized same-day surgery intake and patient flow
    • Improve staff lockers, lounge, and support space
    • Increase and optimize equipment storage spaces
    • Create access to sterile supply, case cart staging, and material flow
    • Improve corridor connections
    • Increase OR space to improve sterility
    • Enhance, expand, and relocated SPD and distribution of sterile supplies 
    • Accommodate for increased caseload
    • Increase available storage space
    • Expanded surgical service lines with 2 new Operating Rooms and additional PACU bays
    • Development of a separte Pain Clinic with dedicated Pre/Post bays
      
      
     Existing Site Plan
      Surgery Website Plan 20221101     
    Department Floor Plan
      
     Existing
     Proposed
       
         
    Proposed Site Plan
          SURGERY Context Map 20221114 

     

     

     

     

    Registration Entrance

         
     

    Overview of Needs:

     
     

    The current registration space is not able to accommodate the number of patients and visitors that HRRMC has daily. The existing entry vestibule is narrow and doesn’t allow for a clear flow of traffic into or out of the hospital.

    The current registration desks lack privacy and clear directions for walk-in patients and scheduled patients. With the current layout, registration kiosks are not an option for effective patient and visitor control.

    The registration area needs consult rooms, clear waiting areas, and staff support spaces such as staff lockers, a lounge, and toilet facilities dedicated to the staff.

    Safety, security, and confidentiality are the main concerns with the entry and registration and will be a priority to assess during the master plan process.

     
     
         
     
     
     
    Action Items
     
         
     

     Growth 20221101

    COMMUNITY WELLNESS
     

     Experience 20221101

    PATIENT EXPERIENCE
     

     Efficiency 20221101

    STAFF SUCCESS
     

     Community 20221101

    SAFETY & SECURITY
     

     Security 20221101

    GROWTH & EXPANSION
    • Increase visitor waiting area 
    • Options to expand and enhance healing gardens with improved patient access points
    • Options to add concierge, valet, and security services
    • Develop dedicated reception and patient registration areas
    • Clear wayfinding and check-in points for walk-in and scheduled patients
    • Reorganize and consolidate registration bays with integrated staff workspace
    • Relocated medical records for easier patient access 
    • Reduce overcrowding by expanding the waiting area 
    • Designate walk-in and scheduled appointment registrations
    • Accommodate for increased caseload
    • Expand and update the patient entry portal to better accommodate expanded services and patient census
    • Develop a safer patient entry portal that is more central to the facility
     
     
     
     
     Existing Site Plan
     
      Registration Website Plan 20221031  
         
     
    Department Floor Plan
     
     
     Existing
     Proposed
     
     
     
     
         
     
    Proposed Site Plan
     
         
      REGISTRATION Context Map 20221114  
         
     
    Link to Registration Scheme 2
     

     

     

     

     

    C Suite & Administrative Functions

         
     

    Overview of Needs:

     
     

    As it exists today, the C-Suite needs additional office space and conference rooms. With future growth anticipated, it is necessary to plan for three to four offices to be added to the C-Suite within the next ten years. This growth can be accomplished through strategic moves of administrative functions within the facility.

    Currently, the Human Resources (HR) department is located within the C-Suite. It would be ideal for the HR staff and offices to be relocated to the first floor near the main entrance for easy access by staff and individuals applying for jobs.

    If HR can move and the foundation and marketing teams are able to take over portions of the existing medical records space, the C-Suite could easily expand its office space and capture back the conference room. This is all dependent on the ability for medical records to shrink their workspace as physical records and storage areas are being eliminated with new digital record management systems.

     
         
     
     
     
    Action Items
     
         
     

     Growth 20221101

    COMMUNITY WELLNESS
     

     Experience 20221101

    PATIENT EXPERIENCE
     

     Efficiency 20221101

    STAFF SUCCESS
     

     Community 20221101

    SAFETY & SECURITY
     

     Security 20221101

    GROWTH & EXPANSION
    • Recalibrate and emphasize character and community access to Foundation, Marketing and Community Wellness initiatives
    • Provide new and strategically distinct C-Suite, Foundation, Marketing, and HR locations within the hospital
    • Develop a cohesive staff, patient, and visitor access to the administrative functions of the facility
    • Strategically relocate HR to the first floor so it is easily accessible by staff and job applicants
    • Relocate a portion of medical records to the first floor so it is accessible to the public
    • Enhance locations of different administrative functions to allow for different levels of access
    • Develop a hierarchy of public interaction to influence administrative locations within the facility
    • Determine potential growth of Med/Surg and understand whether the C-Suite needs to move
    • Understand priorities of the C-Suite being more “front of house”
    • Assess opportunities of Medical Records moving off site and that space being utilized by the Foundation and Marketing
     
     
     
     
    Existing Site Plan
     
      C Suite Website Plan 20221031  
         
     
    Department Floor Plan
     
     
     Existing
     Proposed
     
     
    • C Suite Floor Plans 20221121

     
         
     
    Proposed Site Plan
     
         
      C SUITE Proposed Context Map 20221214  
         
     
    Link to C Suite Scheme 2
     

     

     

     

     

    Materials Management

         
     

    Overview of Needs:

     
     

    The current materials management area needs dedicated space for unboxing and organization of materials prior to them being placed in their respective areas for staff to access supplies.

    Part of the problem with the existing layout is the loading dock, which is currently undersized and unable to protect staff and materials from the outside environment due to a high ceiling and an insufficient overhang. The inability to process deliveries properly upon arrival leads to complexities for materials management staff.

    With the growth of HRRMC and the fact materials management services all the hospital and the 2018 medical office building, the materials management department has outgrown its existing space and needs additional storage areas. This includes storage for carts that the staff members use to “shop” for supplies. Additionally, the current shelf system for supply stocking is not effective and materials management staff have relayed that the workflow with the current system is not sustainable long term as the facility continues to grow.

     
     
         
     
     
     
    Action Items
     
         
     

     Growth 20221101

    COMMUNITY WELLNESS
     

     Experience 20221101

    PATIENT EXPERIENCE
     

     Efficiency 20221101

    STAFF SUCCESS
     

     Community 20221101

    SAFETY & SECURITY
     

     Security 20221101

    GROWTH & EXPANSION
    • Maximize receiving and loading dock
    • Move trash compactors to a new dock to separate trash from outdoor seating and eating areas
    • Develop a more efficient material redistribution system to enhance quality of patient care
    • Reorganized materials requisition promotes staff work flow efficiences 
    • Maintain existing sight lines to the loading dock
    • Reorganized materials receiving and trash management to enhance facility-wide infection control
    • Expanded and reorganized materials management storage spaces
    • Additional Central Utility Plant (CUP) functions in the expanded CUP
    • Optimize back of house operations to improve overall facility efficiency
     
     
     
     
    Department Location
     
      Materials Management Website Plan   
         
     
    Department Floor Plan
     
     
     Existing
     Proposed
     
     
       
     
         
     
    Proposed Site Plan
     
         
      MAT MGMT Proposed Context Map 20221213  

     

     

     

     

    Observation Unit

     

    Overview of Needs:

     
     

    RTA is exploring options for a future observation unit expansion to the existing med/surg wing of the hospital. This expansion would be on the second floor of the facility and would exist over the Emergency Department addition.

    It is through conversation with the hospital that we have identified a need for a 10-bed unit that has private rooms each equipped with a private toilet. A shared shower room would be designed into the unit for patients that have stayed overnight for observation.

     
         
     
     
     
    Action Items
     
         
     

     Growth 20221101

    COMMUNITY WELLNESS
     

     Experience 20221101

    PATIENT EXPERIENCE
     

     Efficiency 20221101

    STAFF SUCCESS
     

     Community 20221101

    SAFETY & SECURITY
     

     Security 20221101

    GROWTH & EXPANSION
    •  Provide the community with a dedicated observation unit to expand services and accommodate the growing census
    • Provide a dedicated and nimble patient experience for observation
    • Streamline the patient care and allow for family accommodations in the “in-between” moments of inpatient or outpatient care
    • Improve staff-patient sightlines
    • Improve accessibility to hand-washing sinks
    • Enable staff to focus exclusively on observation patient care and protocols
    • Free up med/surg beds for inpatient use only
    • Improve staff-patient sightlines 
    • Located the observation unit in a way that eases the transfer of patients between observation and med/surg beds
    • Couple the new Observation Unit with the expanded Emergency Department
    • Capitalize on adjacency opportunities with the existing med/surg unit
    • Add patient and family access/flow between adjoining functions
     
     
     
     
    Existing Site Plan
     
       Observation Unit Website Plan 20221101  
         
     
    Department Floor Plan
     
     
     Existing
     Proposed
     
     
     
    • Patient Rooms

    • Staff Support

     
         
     
    Proposed Site Plan
     
         
      OBS UNIT Context Map 20221114  

     

     

     

     

    Site Plan

       
         
     

    Overview of Needs:

     
     

    Heart of the Rockies Regional Medical Center is situated west of Highway 291 on the northern side of Salida, CO. Currently, the hospital site has both physical and functional constraints.

    There is an immediate need to remedy patient and visitor entry to the existing buildings. This requires site interventions that include new drive aisles, new patient and visitor drop-off points, and cohesive parking for staff. Along with parking, there is a need to develop more streamlined paths of pedestrian travel to the building for staff, patients, and visitors.

    The loading and receiving dock need to be expanded which requires the trash compactors and the oxygen farm to be relocated on the site. With open development plots to the north, HRRMC needs to identify future operational growth markets to determine which market sectors future medical office buildings would cater to. This will change the overall development and scheme of the HRRMC campus. 

     
         
     
     
     
    Action Items
     
         
     

     Growth 20221101

    COMMUNITY WELLNESS
     

     Experience 20221101

    PATIENT EXPERIENCE
     

     Efficiency 20221101

    STAFF SUCCESS
     

     Community 20221101

    SAFETY & SECURITY
     

     Security 20221101

    GROWTH & EXPANSION
    • Enhanced healing gardens and activated outdoor space 
    • Enhanced and highlighted patient entry and portals at the ED and main entry
    • Dignified patient registration and discharge 
    • Enhanced staff parking and facility entry points
    • More acccessible ED patient drop off
    • Valet and concierge services at main entry portal
    • Enhanced pedestrian site circulation focused on safety
    • Expanded site and structured parking
    • MOB parcels developed for expanded outpatient services
    • Strategic building additions for critical service lines and growing census 
     
     
     
     
      Interactive Map Site Plan 20221205  
         
       
    • Additional Parking

    • Ambulance Drop-off

    • Entrance

    • Expansion

     
         

     

     

     

     

    Meeting Schedule - Ridgway-SD

     

    Ridgway School District

    Facilites Master Planning - 2020

     

    Meeting Schedule

     

    • PAT #1* - January 30, 2020

    • PAT #2 - February 13, 2020
    • PAT #3 - March 5, 2020
      • 5:00pm - 6:30pm
      • Location: Ridgway Elementary
    • PAT #4 - April 22, 2020
      • 4:30pm - 6:00pm
      • PAT Committee Only
    • PAT #5 - June 4, 2020
    • PAT #6 - June 24, 2020
    • Community Meeting* - Fall 2020 (Online Open House)

     

     * - Community Meeting

    ** - Board of Education Meeting

     

     

     

     

     

     

     

     

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    19 South Tejon Street, Suite 300
    Colorado Springs, CO 80903
    (719) 471-7566